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What happen if item order item ordered is out of stock?If you're interested in purchasing an item that is out of stock please get in touch with us at support@tinykiddo.com and we will update you the minute we update the stock of those items.
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What happens you are unable to fulfill my order?If we are unable to fulfill an order after you have placed it, you can contact us and our team will get in touch with you and a refund request will be put in motion. For pre-paid orders, the refund will be processed directly into your original payment that was used to make the payment. It usually takes 3 to 7 working days from when the refund request was raised for the amount to reflect in your account.
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What if I receive a defective/wrong product or an incomplete order?Don't worry, our warehouse team thoroughly performs quality checks before packing the items. However, in the event of an incomplete/wrong order sent by us, you can raise a support ticket in the my account section with attached images (all images must be compressed within a single .zip file format before upload), and we will replace the order with the correct products. If the product has a manufacturing defect (i.e., torn, stained, stitched incorrectly), we can either offer a replacement product or a credit note. Return shipping will be borne by us. For more details, please check our Return Policy.
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How can we let you know we love your stuff?Send us some pictures via E-mail/WhatsApp/Instagram/Facebook. Write your feedback or review in the product page's latest review section. Follow our social media links to share your valuable feedback.
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Does TinyKiddo have physical stores in India?We have an exclusive TinyKiddo Outlet - in Visakhapatnam, Andhra Pradesh.
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What options do I have while making payment?We accept payments by: Debit Cards Credit Cards UPI/Wallet Payments Net Banking. Cash On Delivery Through our secure payment gateway partners RazorPay/PayU.
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What should I do if my payment doesn't get through or fails?If your payment transaction fails, please contact our Customer Service immediately at +91 79957 44495 or email us at support@tinykiddo.com. Don't worry, we are here to help you. If any money was deducted, it will be credited back to your account within 7 working days.
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Is it safe to shop online if I make payment using net banking, Debit card or Credit Card or UPI?Yes, it is safe to shop online using various payment methods such as net banking, debit card, credit card, or UPI. However, it's essential to take precautions to ensure a secure transaction: Shop from Secure Websites: Always shop from reputable and secure websites. Look for the padlock symbol in the address bar or "https://" at the beginning of the website's URL, indicating a secure connection. Use Trusted Payment Methods: Use trusted and secure payment methods offered by the website, such as net banking, debit card, credit card, or UPI. These methods often provide additional layers of security and fraud protection. Avoid Public Wi-Fi: Avoid making online purchases using public Wi-Fi networks, as they may not be secure and could expose your personal and financial information to hackers. Keep Software Updated: Keep your device's operating system, web browser, and antivirus software updated to the latest versions to protect against security vulnerabilities. Monitor Transactions: Regularly monitor your bank and credit card statements for any unauthorized transactions, and report any suspicious activity to your bank or card issuer immediately. Use Strong Passwords: Create strong and unique passwords for your online accounts, and consider using two-factor authentication for an extra layer of security. Be Cautious of Phishing Attempts: Be cautious of unsolicited emails, messages, or phone calls asking for personal or financial information, as these could be phishing attempts aimed at stealing your data. Following these precautions will help ensure a safe and secure online shopping experience when using net banking, debit card, credit card, or UPI.
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Do you accept payment in multiple currencies?Yes, it is safe to shop online using various payment methods such as net banking, debit card, credit card, or UPI. However, it's essential to take precautions to ensure a secure transaction: Currently, we are accepting payments only in INR (Indian Rupees) and US dollars. However, please note that at present, we offer nationwide shipping within India only.
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Do I have to pay shipping charges?Shipping cost is free for orders above Rs.999/- The standard shipping cost of flat Rs.55/- applies for orders with Rs.999/- and below.
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What happens if I am not available at the time of delivery?Our delivery partners will attempt to deliver the package thrice(three times) before it is returned back to our warehouse. Please provide your valid mobile number in the delivery address as it will help in making a faster delivery.
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By when will I receive the ordered products?All domestic orders are processed between 24 - 48 business hours. You can expect the order to be delivered within 3 - 12 business days. For remote locations which are difficult to access, the order may take between 5-15 days. Please check the delivery availability at your specified PIN code in the select product before placing the order.
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Do you ship internationally?No, currently we don't.
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Why should we choose TinyKiddo other brands in the market?Because we provide: Premium quality at an affordable price. Completely safe on baby's skin. Quality checks are done on each product before sending it to the customer. Designed by mothers. Unique prints.
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Are your products certified?Yes, we use GOTS Certified Organic Cotton to make our products and make sure they are Non-irritant on the baby's skin.
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Are your products free of harsh Chemical/Dyes?Yes, all Our products are Organic and free from harsh chemicals and Dyes. We source cotton that has been grown in a completely Organic environment.
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Are your products safe on baby?Yes, we take utmost care in bringing the most baby-safe and sustainable infant essentials.
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Is it necessary to create an account to make a purchase?No, creating an account is not mandatory to make a purchase on our website. You can choose to checkout as a guest without creating an account. However, we highly recommend creating an account to enjoy the full benefits of our services and to make future shopping experiences more convenient. Creating an account allows you to access order history, track shipments, and receive exclusive offers tailored to your preferences.
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Here are the benefits of having an account on Tinykiddo:Quick and Easy Checkout: Save time during the checkout process by storing your billing and shipping information securely in your account. No need to re-enter your details for every purchase. Order Tracking: Keep track of your orders easily by accessing your order history and tracking information all in one place. Exclusive Offers: Enjoy access to exclusive discounts, promotions, and special offers reserved for registered users. Personalized Recommendations: Receive personalized product recommendations based on your purchase history and browsing behavior, making it easier to discover new items you'll love. Wishlist: Save your favorite products to your wishlist, allowing you to easily revisit and purchase them later. Faster Customer Support: Get faster and more personalized assistance from our customer support team by having all your order information readily available in your account. Newsletter Subscriptions: Opt-in to receive our newsletters and updates about new arrivals, sales, and promotions directly to your email inbox. Easy Returns and Exchanges: Initiate returns and exchanges conveniently from your account, with access to our hassle-free return policy.
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